Frequently Asked Questions
General Question
Is it save to use my credit card on your site?
Yes. Our site is protected by SSL encryption technology. Your credit card number is encrypted and never given out to anybody. If you have concern for your credit card number security, you can always call us to place your order.
What is the status of my order?
You can check your order status by clicking "Track Order" tab on the home page. Your order status will be available at the most 24 hours after the order been placed.
What forms of payment do you accept?
We accept major credit card (Visa, Master Card, and Paypal)
Do you charge sales tax?
Sales tax of 8.25% are charged only to California residence.
Do you have periodical sales, such as end of year sales?
Yes and no. We have sales 365 years out of a year. If you click on "On Sale" tab on the front page, there will be multiple items on sale. We changed this almost every week depending on the inventory and customer demand.
Do you ship outside of United States?
Yes. We ship worldwide.
At this moment our website is configured for shipping to United States, Canada and United Kingdom. If you need a shipping quote to other country, please email us.
Shoes
I have dyed my shoes and then realise that I have ordered a wrong size. Can I still return it?
Unfortunately no. The manufacturer will not accept soiled, dyed or used shoes. Therefore we can not accept the return.
What is the shipping cost?
The shipping cost for a pair of shoes is USD 11.50 for UPS Ground anywhere in US. For Alaska and Hawaii, we still charge USD 10.00, the only different is we use USPS Priority Mail.
Tuxedo
How long should the tuxedo sleeve be?
Make sure your sleeve length is just right. It should just reach the base of your thumb, revealing a half to an inch of your shift cuff.
What is the difference between adjustable and non-adjustable pants
Most tuxedo pants come with an adjustable waist because a belt is not worn. The adjustable waist pant allows you to loosen or tighten the waist between 1-3 inches.
What does Black Tie mean when indicated in an invitation?
Black Tie means that it will be a formal event and a tuxedo is required. You do not however have to specifically wear a black tie; many colors and styles are acceptable.
What are the benefits of buying instead of renting a tuxedo?
To be honest, when you rent a tuxedo, you do not know what the used tuxedo has gone through. Purchasing a brand new tuxedo from TuxedoDeals will ensure that you get the best quality tuxedos that are far more superior to rental tuxedos. In addition, our prices are so competitive that you may already experience the benefits of savings after paying for just two tuxedo rentals. If you are shopping for a wedding tuxedo, purchasing one instead of renting shows a good sense of fiscal responsibility; your fiance would be proud.
What is the difference between winged-tipped and laydown collar
The only difference between the two collar types is the style. You can choose either winged-tipped or laydown depending on your preference.
Does it really matter what style lapel I have on my jacket?
It doesn't really matter what style lapel you have on your jacket. All three styles, the notch, shawl, and peak, are great classic styles that are always appropriate to wear to all formal occasions. If you prefer a more trendy style, we do offer a selection of fashion tuxedos that may suit better to your liking. Either way you go, the lapel style is merely a personal preference.
Purchase Point
What is the Purchase Points for?
By purchasing from us, you are accumulating points that can be redeemed for a gift certificate
Below are the Purchase Point Exchange Table:
500 points = $25.00
1000 points = $50.00
1450 points = $75.00
1900 points = $100.00
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